Dealing with a large number and array of stakeholders, there will always be opinions as to where improvements can be made. Being a school, the College also has to develop a number of policies, practices and procedures that pertain to students, for example, disciplinary rules, academic standards and so on. Occasionally, such rules and procedures may need to be clarified with individual stakeholders, creating opportunities for communication to occur. There are however, times when individual stakeholders may still not be satisfied with either the results of the communication process or actions by members of the College. The complaint handling mechanism below is an attempt to formalize and promote an effective mechanism by which complaints can be effectively dealt with.